Effective Date: January 2025

1. No Refund Policy

PDFTOSLIDES operates a strict NO REFUND policy for all token purchases.

Why No Refunds?

• Free Testing: Every user receives 10,000 free tokens upon registration
• Try Before You Buy: Users can fully test our service quality before purchasing
• Digital Service: Tokens are delivered instantly and cannot be returned
• Fair Usage: Free tokens allow comprehensive service evaluation

2. What You Get for Free

Before making any purchase, you receive:

• 10,000 Free Tokens: Enough to convert multiple PDFs and test all features
• Full Service Access: Complete access to all conversion features
• Quality Testing: Test output quality, themes, and formatting
• No Time Limit: Free tokens never expire

3. Exceptions (Billing Errors Only)

The ONLY exceptions to our no-refund policy are:

• Duplicate Charges: If you are charged twice for the same purchase
• Unauthorized Transactions: If your payment method was used without permission
• Technical Payment Errors: If tokens were not delivered due to payment gateway issues

4. How to Use Free Tokens Effectively

Make the most of your 10,000 free tokens:

1. Test Different PDFs: Try various document types and sizes
2. Explore All Features: Test MCQ generation, themes, and formatting
3. Check Output Quality: Ensure the results meet your expectations
4. Verify Compatibility: Test with your specific use cases

5. Customer Support

While we don't offer refunds, we provide excellent support:

• Technical Help: Assistance with service usage and features
• Billing Support: Help with payment and account issues
• Feature Guidance: Tips to maximize your token usage

6. Contact for Support

For billing errors or technical support:

• Email: work.mockdedo@gmail.com
• Subject Line: "Billing Issue - [Your Transaction ID]" or "Technical Support"
• Response Time: Within 24 hours